Contact Us

General Information

Reception: 604-899-6500
Inquiries:  604-899-6854 or 1-800-373-6393 (toll free across Canada)
Fax: 604-899-6506

British Columbia Securities Commission (BCSC)
701 West Georgia Street
P.O. Box 10142, Pacific Centre
Vancouver, BC V7Y 1L2

Reception and Deliveries: 12th floor

Hours: 8:00am to 5:00pm, Monday to Friday

Closed on Statutory Holidays

BCSC Inquiries Group
Telephone: 604-899-6854 or 1-800-373-6393 (toll free across Canada)
Email: inquiries@bcsc.bc.ca
 
BCSC Inquiries is available to assist members of the public, issuers, registrants, and other stakeholders with their questions and concerns relating to the securities industry. Contact BCSC Inquiries if you have questions or would like clarification of the material contained on our website or within the Securities Act. 

If BCSC Inquiries is not the appropriate group to handle your submission, we take care to send it to the proper British Columbia Securities Commission Division or other agency for follow-up.

Complaints or Concerns

If you have a complaint or concern about an individual or issuer in British Columbia, and you believe it is within the BCSC's jurisdiction you can file a complaint online.

Report a Concern

File a complaint or submit a tip to the BCSC.

You can also download the following forms and submit them by email, fax, or regular mail.

Complaint Form (PDF)
Complaint Form (Word)

We appreciate the time you spend completing this report. Contact BCSC Inquiries if you have questions, or have a problem completing the form.

Getting your money back

If you have a dispute about a registered person or firm that may have acted inappropriately (for example, by recommending investments that are unsuitable for you based on the information you gave them) and you have lost money that you wish to get back, you can submit a complaint to the Ombudsman for Banking Services and Investments (OBSI). OBSI is a free and independent service for resolving banking and investment disputes between participating firms and their clients and can recommend compensation of up to $350,000. For information on how to make a complaint to OBSI, see the process to get your money back.